Bank Mandiri - Online Banking Problem

Dear Readers,

This year seems to difficult for the Bank Mandiri - nothing to do with the global economic crisis. It is about their on line banking system . I have two accounts with them and when ever i transfer from one account to another, fails. Same error always, i appreciate the consistency on the failure side.

This is the screen shot of the error window. Can you make it out anything?

Well, i went to the customer service to ask the same. First of all, they don't understand about my problem. I believe they thought i am such a stupid, does not know about internet banking or they don't understand at all.

She started explaining about how to use the pin and log in...all the shits. Well, i ask her "Can you show me how to do it?". "Sure" , she replied.

Using her system, we open the website, login, do the same thing. Thank god, the same error appeared.

Now, her reply - "May the system is under maintenance. Can you try at the ATM?".

Hmm..ok. I went to the ATM, trying to do the same stuff. This time, successful. But no money transferred to the account. Later i found that it is not deducted from the sending account too. Then what is the success message from the ATM.

I went to the Customer Service again, this time she said you can not do that since....bla...bla.. (which i dont understand and it does not make sense too). My question is, if you know that it is not going to work, then why you ask me to do it ATM.

Finally, i end up queue for teller.

So, what is the purpose of the internet banking from bank mandiri if the service is like this?

Thank you, Readers,

JS

Value Air / Jet star Booking web issues..

Dear Readers,

Those who travel and plan to use web booking for your travel,
please be careful on your selection on the website. I recently have to fly for day trip to Singapore from Jakarta. I thought i can manage by myself so i decided to avoid my travel agent and do it my self on the web. I decide to use valueair (since it is one of the cheapest at the booking date).

I knew and planned I will depart on 8th Jan 2009.

On the first booking page on the http://www.valueair.com/ website, I selected 8th Jan 2009 (value air / Jet star can check the web logs or audits if they record the logs from the customer) and I challenge my selection was correct.

On the second page, another selection of flight with timing appears and there is no clear indication of the dates what so ever.Please see the screenshot i capture here. The dates are displayed on the top “Tab” Panel. And you are provided with 3 days of flight details – First of all, I will question why this? I assume my selection was on the top (which is seems to be different date – sucks man) and proceed with the payment.



I notice when I was about to print and I want to change to the correct date (well, jetstar screwed this – it is not my mistake) and end up paying another USD 25 for the correction.

My question is, if I need to select again the flight on the appropriate row (which is confusing for me) why on the first place I had to choose the date?

In other words, why the system is not able to high light my selected date?

So confusing….sucks and screwed up.

Well, I wanted to call the call center and found the number from contact us page after few minutes of IVR and several minutes of ACD queue…I hang up.

The whole purpose of doing online booking is easy and convenience but looks like it does not work that way. If you are in rush, do not do any thing online (it is completely against it, isn’t it?) But that is what I found. Wanted to save few dollars by choosing cheap airline and finally I myself found paying more then what my travel agent proposed to me.

So, readers watch out…..

I hope the flight doesn't get screwed up.

Thank you, Readers
JS