Bank Mandiri - Online Banking Problem

Dear Readers,

This year seems to difficult for the Bank Mandiri - nothing to do with the global economic crisis. It is about their on line banking system . I have two accounts with them and when ever i transfer from one account to another, fails. Same error always, i appreciate the consistency on the failure side.

This is the screen shot of the error window. Can you make it out anything?

Well, i went to the customer service to ask the same. First of all, they don't understand about my problem. I believe they thought i am such a stupid, does not know about internet banking or they don't understand at all.

She started explaining about how to use the pin and log in...all the shits. Well, i ask her "Can you show me how to do it?". "Sure" , she replied.

Using her system, we open the website, login, do the same thing. Thank god, the same error appeared.

Now, her reply - "May the system is under maintenance. Can you try at the ATM?".

Hmm..ok. I went to the ATM, trying to do the same stuff. This time, successful. But no money transferred to the account. Later i found that it is not deducted from the sending account too. Then what is the success message from the ATM.

I went to the Customer Service again, this time she said you can not do that since....bla...bla.. (which i dont understand and it does not make sense too). My question is, if you know that it is not going to work, then why you ask me to do it ATM.

Finally, i end up queue for teller.

So, what is the purpose of the internet banking from bank mandiri if the service is like this?

Thank you, Readers,

JS